Job Description
**Location**: Onsite - Hermosillo, Sonora, Mexico
**Department**: Human Resources
**Position Summary**
We are seeking a highly skilled **Human Resources Manager** with proven experience in **call center environments** to lead our HR strategies, policies, and employee engagement initiatives. This role requires a strong understanding of high-volume performance management, and employee relations in fast-paced, metrics-driven operations. The HR Manager will partner closely with operations leaders to ensure staffing needs, employee retention, and compliance requirements are consistently met.
**Key Responsibilities**
**Employee Relations & Engagement**
- Serve as the primary HR contact for employee concerns, conflict resolution, and grievance handling.
- Develop programs to improve engagement, motivation, and team culture.
- Conduct regular pulse checks and exit interviews to address retention challenges.
**Performance & Development**
- Support managers in setti...
**Department**: Human Resources
**Position Summary**
We are seeking a highly skilled **Human Resources Manager** with proven experience in **call center environments** to lead our HR strategies, policies, and employee engagement initiatives. This role requires a strong understanding of high-volume performance management, and employee relations in fast-paced, metrics-driven operations. The HR Manager will partner closely with operations leaders to ensure staffing needs, employee retention, and compliance requirements are consistently met.
**Key Responsibilities**
**Employee Relations & Engagement**
- Serve as the primary HR contact for employee concerns, conflict resolution, and grievance handling.
- Develop programs to improve engagement, motivation, and team culture.
- Conduct regular pulse checks and exit interviews to address retention challenges.
**Performance & Development**
- Support managers in setti...
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