Human Resources Contact Center Lead

Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid).
Strong English communication skills required.
Please summit your resume in english version
**Introduction to Role**:
Are you ready to delve into intellectually stimulating work?
We are seeking an Advice & Guidance Lead for the US and Canada, reporting to the Americas Advice & Guidance Director.
You will be leading a team to deliver outstanding support to Line Managers & Employees on a wide range of people activities.
This role is the first point of contact for HR related queries and is responsible for implementing policies and guaranteeing adherence.
**Accountabilities**:
You will handle people services Advisory & support delivery in a geographic area, delivering HR programs and plans that support the organisation's objectives.
You will supervise others to deliver core HR processes, including HRBP support, reward, performance management...