Job Description
Position Description
Key Responsibilities
Function as the First point of contact for cases raised by the CGI Partners and/or Managers via HR Service Center.
Appropriately categorize, prioritize, assign and escalate cases to the correct provider group
Assist, where possible, in resolving HR related queries from CGI Partners/Managers/non-CGI Partners.
Provide a positive image of CGI through his/her role.
Deliver GBS services on the assigned agreed processes to CGI Partners around the world.
Participate in all assigned GBS projects and activities ensuring successful performance with GBS Management.
Ensure that set objectives are met as defined on the agreed performance metrics.
Gather relevant detailed information regarding the queries.
Ensure that appropriate measures are taken to preserve CGI Partner/s data confidentiality, and integrity in accordance with security policies.
Maintain adherence to all company policies and procedures.
Attend, participat...
Key Responsibilities
Function as the First point of contact for cases raised by the CGI Partners and/or Managers via HR Service Center.
Appropriately categorize, prioritize, assign and escalate cases to the correct provider group
Assist, where possible, in resolving HR related queries from CGI Partners/Managers/non-CGI Partners.
Provide a positive image of CGI through his/her role.
Deliver GBS services on the assigned agreed processes to CGI Partners around the world.
Participate in all assigned GBS projects and activities ensuring successful performance with GBS Management.
Ensure that set objectives are met as defined on the agreed performance metrics.
Gather relevant detailed information regarding the queries.
Ensure that appropriate measures are taken to preserve CGI Partner/s data confidentiality, and integrity in accordance with security policies.
Maintain adherence to all company policies and procedures.
Attend, participat...
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