Human Resources Administrator

Position Description

Key Responsibilities

• Function as the First point of contact for cases raised by the CGI Partners and/or Managers via HR Service Center.
• Appropriately categorize, prioritize, assign and escalate cases to the correct provider group
• Assist, where possible, in resolving HR related queries from CGI Partners/Managers/non-CGI Partners.
• Provide a positive image of CGI through his/her role.
• Deliver GBS services on the assigned agreed processes to CGI Partners around the world.
• Participate in all assigned GBS projects and activities ensuring successful performance with GBS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Ensure that appropriate measures are taken to preserve CGI Partner/s data confidentiality, and integrity in accordance with security policies.
• Maintain a...