Job Description

Job Description

  • You own the operational flow of your hub — keeping picking, packing, and delivery running efficiently and to the standard our customers expect;
  • You take charge of all Safety and Compliance topics – regarding food hygiene, labour law compliance, and safety aspects;
  • You report directly to your City Manager, together with 7-10 other Hub Managers;
  • You lead, coach, and develop your Hub leadership team (Shift Leads and Ops Associates+);
  • You take full responsibility for the customer experience in your hub, ensuring orders go out correctly and on time, every time;
  • You recruit, onboard, and train new pickers and riders, making sure they're set up to work efficiently and safely from day one;
  • You manage scheduling for your entire team ensuring the right coverage at the right times without letting operations slip;
  • You build a culture within your hub where people feel ownership over their work, support e...

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