HRMS Support Specialist

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• Perform customer service functions by answering customer requests and ad hoc questions.
• Implement and ensure adherence to security and data standards.
• Ensure system testing is performed according to testing policy and standards.
• Provide first-line support on the system after completion of the implementation project.
• Troubleshoot system errors.
• Advise client's business and core application team in utilizing HR Avenue features and supported functionalities.
• Follow up on unresolved issues via online support system and ensure resolution within agreed SLA.

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