HRBS Team Lead - Pre-Payroll

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Snapshot

• Location: Meycauayan, Bulacan, PH
• Company: Nestlé Business Solutions
• Full‑time

A Day in the Life

The Team Lead is responsible for managing and overseeing day‑to‑day Contact Center and Pre‑Processing operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve capacity models to ensure optimal utilization of resources. They drive and sustain positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders, and act as an escalation point and manage complaints as well as track solutions. As a Leader...