HR Shared Service Associate IV

Overview

The HR Shared Service Associate IV is a senior-level individual contributor responsible for advanced, high-complexity HR Operations support across the entire employee lifecycle. This role serves as a subject matter expert (SME) for escalated cases, HRIS data governance, compliance activities, and cross-functional operational problem-solving. The Associate IV contributes to internal controls, leads complex case resolution, and drives continuous improvement across HR Operations.

Responsibilities

• Resolve escalated and highly complex HR inquiries requiring deep policy, systems, or compliance expertise.
• Serve as Tier 2/3 support within the HR case management workflow.
• Coach and support junior associates on resolution quality and best practices.

• Lead advanced HRIS transactions, data audits, and mass data changes.
<...