HR Service Delivery Analyst

About the Role

As a Senior Analyst in People Services, Pension & Benefits reporting to the Senior Manager of Pension & Benefits, you will support all Pension & Benefits administration practices and perform the following responsibilities.

Key Responsibilities

• Manage all benefit deduction rate maintenance and/or configuration changes, including necessary testing, in collaboration with the People Process & Technology team.
• Review new or ratified Collective Bargaining Agreements for any additions or revisions to benefit and pension plans; document specifications for configuration and liaise with Labor Relations where language is unclear.
• Communicate requirements for configuration, coordinate testing and provide sign‑off/approval.
• Work with Labor Relations and HR regarding any colleague or business lead communication requirements.
• Support the team, ensuring daily tasks are executed within the company’s standard ...