Job Description

We are seeking a Manager, HR Operations to build and lead the Americas HR Operations function for a global organization. This role shapes the operating model, establishes scalable processes, and delivers consistent HR services across multiple countries. It combines strategic leadership with hands‑on execution, including complex casework, project delivery, and team development.

Key Responsibilities

Leadership & Team Development

  • Serve as a player‑coach; hire, mentor, and manage a small HR Operations team.
  • Oversee escalated or sensitive HR matters and ensure service continuity.

    • Stakeholder Partnership

  • Collaborate with HRBPs, senior leaders, Finance, Legal, and external vendors.
  • Influence outcomes across a matrixed, multi-country environment.

    • Operating Model & Process Design

  • Build regional workflows, SLAs, governance, and knowledge management.
  • Document processes and implement cross-...

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