Job Description

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)HR Help Center Coordinator

Summary: 

  • To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

    • General Responsibilities:

  • Provides functional support in the assigned sub-function, including but not limited to:

    HR Help Center: 

    Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform

    Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)

    Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry

    May be assigned / rotated across related sub-functions in Help Center

  • Special Projects: Provide...

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