HR Business Partner

The HR Business Partner (HRBP) acts as a strategic and operational partner to business leaders, supporting workforce planning, employee relations, performance management, and engagement in a high-volume BPO environment. The role balances hands-on HR execution with business advisory, ensuring people strategies directly support operational goals, client commitments, and delivery excellence.

Key Responsibilities

Strategic Business Partnering

• Partner with Operations Leaders, Delivery Heads, and Site Leadership to align HR strategies with business objectives.

• Provide proactive guidance on workforce risks, attrition trends, productivity, and engagement.

• Translate business needs into actionable HR plans and interventions.

• Support business transitions, ramp-ups, downsizing, and client-driven workforce changes.

Employee Relations & Labor Compliance

• Lead employ...