Job Description
FULLY REMOTE! POSITION IS A 6 MONTH CONTRACT TO START!
MUST HAVE STRONG CALL CENTER EXPERIENCE!
WILL BE ASSIGNED A SCHEDULE AFTER OFFER! MAY BE ASSIGNED TO WORK WEEKENDS! WILL HAVE TWO DAYS OFF IN A ROW!
Description
A MHLS HR Assistant takes ownership of employee contacts ensuring that each case is
accepted and resolved with a high degree of problem solving and customer
obsession. They build customer trust through empathetic and personalized
conversations by assessing and adjusting the case management plan to each
employee’s changing needs.
A MHLS HR Assistant manages their workload effectively to meet SLAs and
productivity goals. They use high judgment, critical thinking and rationale to
balance process adherence with employee’s needs. They resolve inquiries
holistically by referring to available documentation such as frequently asked
questions, knowledge base articles, and standard operating procedures –
escalating w...
MUST HAVE STRONG CALL CENTER EXPERIENCE!
WILL BE ASSIGNED A SCHEDULE AFTER OFFER! MAY BE ASSIGNED TO WORK WEEKENDS! WILL HAVE TWO DAYS OFF IN A ROW!
Description
A MHLS HR Assistant takes ownership of employee contacts ensuring that each case is
accepted and resolved with a high degree of problem solving and customer
obsession. They build customer trust through empathetic and personalized
conversations by assessing and adjusting the case management plan to each
employee’s changing needs.
A MHLS HR Assistant manages their workload effectively to meet SLAs and
productivity goals. They use high judgment, critical thinking and rationale to
balance process adherence with employee’s needs. They resolve inquiries
holistically by referring to available documentation such as frequently asked
questions, knowledge base articles, and standard operating procedures –
escalating w...
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