Job Description
Brief roles and responsibilities of resources are as given- Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime. Contact branches end users to understand the problem while identifying fault. Allocate the down-call to all concerned Zonal engineers for immediate action. Responsible for all technical issues concerning the network. Point of contact for all technical queries and fault resolution. Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime. To provide all kind of SLA reports to the designated
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