Job Description

Housing Needs Triage Officer

The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service.


Responsibilities will include:

  • To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness

  • To provide a first point of contact for the Housing Online and Allocations services

  • To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention

  • To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as ...

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