Job Description
Marks Consulting Partners are currently recruiting for a Housing Customer Service Manager to work with one of our Housing Association clients in South London.
This is a permanent role paying up to £65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers.
What you will be doing:
* Delivering a first class, efficient, customer focused and responsive housing management service
* Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management
* Ensuring compliance with policies, procedures and legislative requirements
* Building and leading a highly motivated, performance driven team against key targets
* Overseeing directly delivered and agency managed supported accom...
This is a permanent role paying up to £65k per annum, dependent on experience, and the successful candidate will lead a team of two Housing Customer Service Leaders and two Anti-social Behaviour Officers.
What you will be doing:
* Delivering a first class, efficient, customer focused and responsive housing management service
* Demonstrating success against housing management KPIs, including customer satisfaction, complaint resolution, estate inspections and fire risk assessments, void turnaround, ASB resolution, and tenancy and estate management
* Ensuring compliance with policies, procedures and legislative requirements
* Building and leading a highly motivated, performance driven team against key targets
* Overseeing directly delivered and agency managed supported accom...
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