Job Description

Title

Houseman

Reports To

Games Manager

Summary

The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.

Core Competencies

  • Customer Service
  • Team Work
  • Communication
  • Interpersonal Awareness

    • Job Duties

  • Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
  • Answer Phones.
  • Open and close games as required.
  • Deal with guests’ inquiries and problems.
  • Run the Board.
  • Organize and deal with the Dealers
  • Maintain Paper work.
  • Bad Beat
  • Cashier
  • Tracking table opening and closing.
  • Scheduling.
  • Work as a Ca...

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