Housekeeping Ordertaker

We are seeking a friendly and efficient Housekeeping Ordertaker to join our team at a prestigious hotel in Phu Quoc, Vietnam. As a Housekeeping Ordertaker, you will play a crucial role in ensuring guest satisfaction by efficiently managing housekeeping requests and coordinating with various departments.

• Answer and process guest requests for housekeeping services in a timely and courteous manner
• Coordinate with the housekeeping team to ensure prompt fulfilment of guest requests
• Maintain accurate records of all housekeeping orders and their status
• Liaise with other departments such as maintenance and front desk to address guest concerns
• Monitor and replenish housekeeping supplies as needed
• Assist in scheduling room cleaning and turndown services
• Handle guest complaints and escalate issues when necessary
• Ensure all interactions with guests meet the hotel's high standards of customer service
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