Housekeeping Ordertaker

Housekeeping Ordertaker (20245)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Key Duties and Responsibilities

• Answer all incoming calls to the housekeeping office promptly and courteously.
• Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff.
• Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
• Log all maintenance requests and follow up to ensure timely completion.
• Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly. ...