Hotline Operations Manager

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 25 years and helping mitigate billions of dollars in financial and brand risk.

The Hotline Operations Manager is responsible for the end-to-end performance, implementation, and continuous improvement of our hotline services, which integrate directly with our SaaS case management platform. This is an individual contributor leadership role with full functional ownership of hotline operations.

This role owns the operational success of the hotline program across all customer segments, including enterprise accounts. The Manager will oversee vendor performance, service quality, implementations, reporting, risk manageme...