Job Description
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Guest Service & Front Desk Operations
- Greet guests.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Promote and up sell spa treatments, products, and packages to maximize revenue.
- Handle walk-in guests and bookings.
- Ensure all daily transactions, reports, and records are accurately completed before closing.
- Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
Work Schedule
- 10am to 8pm / 8pm to 6am (subject to operational needs)
- 2 days off a week
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