Job Description

WELCOME GUEST EXPERIENCE

● Greet guests with a smile and signature greetings of WELCOME HOME.

● Answer guest inquiry when needed.

● Organize queuing of guests if the front desk becomes busy and crowded.

● Answers telephone calls within 3 rings in a courteous manner.

ADMIN / UPKEEP

● shall be responsible for up keeping of front desk standard:

GUEST COMMUNICATIONS AND RESERVATIONS INQUIRY

● Front Desk Associate shall make sure that all communications are set up for hotel guest to get in touch with the hotel easily.

● Front Desk Associate shall reply to any reservation inquiry using relevant Fact Sheets, FAQs, and other details that might be necessary within 24 hours as part of the standard.

● Front Desk Associate shall provide real time response to guest inquiries and requests through Viber and Facebook Messenger.

FACILITATE CHECK IN

FACILITATE CHECK OUT

CASHIERING FUNCTION

DAILY GUEST CO...

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