Job Description
Receptionist acts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and resolving inquiries. Responsibilities include operating the switchboard, processing payments, coordinating with housekeeping for room readiness, and ensuring a welcoming, organized front desk area.
BambooHR
BambooHR
+4
Key Responsibilities
Guest Services: Welcoming guests warmly, providing information about hotel amenities, and handling local inquiries.
Check-in/Check-out: Verifying guest identity, assigning rooms, and issuing keys/cards.
Reservations Management: Booking, modifying, or cancelling reservations using hotel software.
Financial Transactions: Processing payments, handling cash, and preparing invoice...
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