Job Description

Are you currently a Hotel Operations Manager or Deputy General Manager?

We’re looking for someone experienced in Hotel Operations to be our Head of Guest Experience


Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.


Your day to day;

  • Managing key operational teams ensuring the highest levels of guest experience are provided at every touch point

  • Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas you are responsible for

  • Working closely with the Heads of Department to support recruitment, retention and training

  • Coaching and development of all of your Departmental Managers

  • Complete monthly P&L reviews with your managers, reporting results to the General Manager

    • Who are we looking for?


    As a ke...

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