Hotel Manager

We want to be the best in Zermatt… As a member of The Leading Hotels of the World , the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our philosophy — “doing good for our guests” and “Hospitality by Heart” — is something we live and breathe as a team. Become a part of it! Lead the overall daily operations of the hotel, ensuring exceptional guest satisfaction and service excellence. Oversee all departments, including Front Office, Housekeeping, Food & Beverage, Reservations, Maintenance, Spa, and Events. Ensure compliance with five-star service standards and brand requirements. Drive guest engagement and maintain high levels of customer satisfaction. Handle VIP arrivals, special requests, and guest recovery situations. Monitor online reputation and guest feedback, implementing continuous improvement initiatives. Develop and implement operational strategies to maximize efficiency and profitability. Prepare and manage annual budget...