Hotel Front Desk Agent

At Kingsail Resort, we pride ourselves on being a warm, welcoming place for our guests to stay while they explore the beautiful Florida Keys. Our Front Desk Agents are the face of our company, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.

Responsibilities  

• Greet and welcome all guests


• Take and confirm guest reservations


• Answer phone calls in a professional and courteous manner, promptly relaying messages as required


• Monitor, organize and forward emails as needed


• Coordinate with housekeeping and maintenance to accommodate guest service requests


• Communicate room offering...