Host/Hostess

Key Responsibilities Guest Experience & Communication Manage all guest communication across the booking lifecycle (pre-arrival, check-in, during stay, and check-out) Provide clear, timely, and professional responses to guest queries Coordinate smooth check-in and check-out processes Booking & System Management Maintain Hostaway calendar and reservation accuracy, including: Monitoring new bookings, amendments, cancellations, and gaps Flagging inconsistencies or risks to the team Manage guest access and verification workflows: My Estate Life code generation SuperSight follow-ups Operations Coordination Coordinate guest requests with internal operations and cleaning teams Monitor visitor access and ensure compliance with estate/property rules Support and coordinate upsell opportunities through established processes Issue Logging & Escalation Accurately log all incidents and maintenance issues via Asana, including: Photos and supporting evidence Unit and booking references Guest impact and...