Job Description

Duties and responsibilities related to the Hostess role:

  • Act as the first point of contact, providing a warm, professional, and culturally sensitive welcome to all arriving guests.
  • Manage the reception area, ensuring it remains clean, organized, and inviting at all times.
  • Inquire about reservations, check guest names on the booking list, and manage walk-in guests by providing accurate wait time estimates.
  • Escort guests to their assigned tables, present menus, and introduce them to their server.
  • Accommodate special requests for seating (e.g., window view, quiet corner, child-friendly area) whenever possible.
  • Manage the restaurant's reservation system, handling bookings made via phone, email, and online platforms.
  • Plan and allocate table seating charts to maximize dining room capacity and ensure a smooth service flow for the team.
  • Proactively call guests to confirm their upcoming reservations, noting any special occ...

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