Job Description
Descripción del empleo
Requisitos
- Greet and welcome guests upon arrival, providing a positive first impression of the resort
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
- Provide information about hotel amenities, local attractions, and respond to guest inquiries
- Manage reservations and handle guest requests in a timely and professional manner
- Coordinate with other departments to ensure guest needs are met promptly
- Maintain a clean and organized reception area
- Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
- Assist with administrative tasks such as answering phone calls and emails
- Promote and upsell hotel services and special offers when appropriate
- Ensure compliance with hotel policies and procedures at all times
Requisitos
- Previous experience in hospitality or customer service <...
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