Host

**We invite you to be part of our great team — we are committed to diversity and inclusion!
**
**Position Requirements**
- Hospitality or Communication Bachelor's degree
- 2 years of customer service experience
- English advanced, preferably native.
If your English is native, conversational Spanish is required.
TOEFL or Cambridge certification at an advanced level is required.
**Knowledge and Skills**
- Reservation system management
- Customer service standards
- Advanced knowledge of Microsoft Office
Experience in a bilingual call center is desirable.
**Tasks and Responsibilities**
- Manage reservations, identifying customer requirements and expectations before their visit
- Proper use of the reservation system
- Ensure that reservations support smooth service flow
- Knowledge in food and beverage menus, including dietary restrictions and allergies
- Identify and report special customer requests
- Handle an...