Host, Premium Services

Responsibilities

• Ensures on floor VIP guest needs are being met and handled properly.
• Identifies good and regular customers and provides a high standard of customer service to generate re‑visitation.
• Builds a strong network/rapport with customers for acquisitions, growth, and retention.
• Anticipates customers’ needs and problems and resolves them immediately.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Reports any incidents to the Premium Services Shift Manager.
• Protects the confidentiality of all company files and documents under their immediate control.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Notifies Shift Manager/Manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
• Offers complimentary F&B Vouchers, Room Stays, Limousine ...