Job Description

We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands-on configuration.

You will be responsible for ensuring implementations are delivered on time, to scope, and with a high-quality client experience.

What you will do

Client Management & Discovery

  • Act as the primary point of contact for new implementation clients
  • Lead requirements review meetings to confirm client needs, objectives, and scope
  • Translate business requirements into clear delivery briefs for implementation specialists

    • Project Management

  • Own the end-to-end implementation plan, timelines, and milestones
  • Coordinate and oversee one or more Implementation Specialists
  • Manage risk...

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