HomeCare Customer Lead x2

We’re excited to be looking for a two Homecare Customer Leads in to join our busy Central Operations and Support team to help provide fantastic service to our customers covering South East and London cases. This is a fixed term contract for 6 months. 

We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences. 

Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time. 
 
You will be comfortable communicating with customers not ju...