Job Description

POSITION PURPOSE

The Home Shopping Manager is responsible for leading all Home Shopping (e‑Commerce/Online Pickup & Delivery) operations to deliver a fast, accurate, and customer‑focused experience. This role oversees order fulfillment, labor planning, quality standards, and associate development while ensuring efficient execution, inventory accuracy, and compliance with company policies.


KEY ACCOUNTABILITIES Leadership & Associate Development

  • Lead, train, coach, and develop Home Shopping associates to meet performance, accuracy, and service expectations.

  • Schedule labor effectively to support order volume, peak demand, and delivery windows while controlling labor costs.

  • Maintain accountability for attendance, productivity, order accuracy, and policy compliance.

  • Support hiring, onboarding, training, and performance management for Home Shopping associates.

    • Home Shopping O...

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