Home Services Operations Coordinator

We're a growing home services business looking for an experienced Operations Coordinator to own scheduling, customer communication, and daily admin so our technician can stay focused in the field.

This is not a basic admin role. You'll act as the primary point of contact for customers and help keep operations running smoothly from first call to job completion.

Key Responsibilities

• Answer inbound calls, texts, and emails professionally
• Schedule service calls and manage the daily service calendar
• Keep the CRM/job management system accurate and up to date
• Follow up on leads, estimates, and open jobs
• Handle customer follow-ups, happy calls, and review requests
• Ensure completed jobs are invoiced correctly and on time
• Manage equipment registrations and warranty paperwork
• Maintain the Google Business Profile (reviews, photos, accuracy)
• Support basic HR admin (onboarding/offboarding, records) <...