HelpLine Support Manager

Overview

The HelpLine Support Manager will lead a group of specialists responsible for providing highquality application support for in vitro diagnostic systems used in Hemostasis environments. He/she must contribute to the department’s strategy from the functional unit, providing insights and proposals for overall improvement and integration with other Business Units. In addition to managerial responsibilities, the HelpLine Support Manager will maintain a hands-on role in technical support activities when required, ensuring continuity of expertise and direct engagement with customer needs. This includes providing troubleshooting, guidance on complex cases, and supporting escalations. This position requires balancing mangerial duties with operational involvement to guarantee service excellence. In a global perspective, the manager oversees team performance, builds capabilities, and acts as a key interface between internal stakeholders and the broader organizatio...