Job Description
Job Title: Helpline Advisor
Location: Dover (9 minutes from station, free parking available)
Contract: 12-month contract
Hours: 35 hours per week (rotational shifts between 8am–8pm)
Salary: £26,739 starting, rising to £29,602 after 6 months
About the Role
You'll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also handle safeguarding escalation and maintain service KPIs. This is not a sales role.
Key Responsibilities
- Handle inbound support calls with empathy and professionalism
- Escalate safeguarding issues appropriately
- Signpost callers to relevant departments and services
- Maintain accurate records and meet performance standards
Qualifications & Experience
- Previous experience in a call centre or customer service role preferred
- Awareness of safeguarding practices beneficial
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