Helpdesk Tier 3

<p><b>About the role</b><br /> The Helpdesk Tier 3 handles the most complex support issues involving infrastructure, backend systems, and escalations. You'll serve as the final point of contact in support processes and help standardize IT procedures and improvements.</p> <p><b>Who are we?</b></p> <p>IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.<br /> <br /> <b>Hire the brightest. Hire the best.</b></p> <p><b>Job Details</b><br /> Role: Helpdesk Tier 3<br /> Location: Remote<br /> Type of Engagement: Long term Contract<br /> Schedule: US Timezone - EST</p> <p><b>Key Responsibilities</b></p> <ul> <li>Own and resolve the most complex...