Helpdesk Technician Tier 2

Application Information

Employer Name: Anchor Managed Solutions Ltd.

Employer Address:
FLETCHER ROAD
SASKATOON, SK
CANADA
S7A 5H5

What you bring to the table

• A post‑secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
• The following IT industry certifications are an asset and highly preferred: ITILv4, MS‑102, MD‑102, AZ‑900, Network+, Server+, A+, Fortinet Certifications would all be an asset.
• 5+ years of IT Experience.
• 3+ years of experience working with a Managed Services Provider in a Tier 2 capacity or equivalent private sector support role.

Key Accountabilities

• Provide advanced technical support for hardware, software, and network issues escalated from Tier 1.
• Troubleshoot, diagnose, and resolve comple...