Helpdesk Technician III

Summary

The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as the onsite IT resource for the facility. This role focuses on supporting and maintaining user devices, printers, shared workstations and IT infrastructure to keep business and production operations running.

While the role includes traditional help desk responsibilities, it also requires someone who can work independently, troubleshoot issues without constant direction, and take ownership of local IT needs. Success in this role means being comfortable making decisions, solving problems end to end, and keeping the site operational even when direction isn’t immediately available.

Key Responsibilities

• End User Support: Provide Tier 1 technical support in person, by phone, or remotely for hardware, software, and connectivity issues. Prioritize requests based on urgency an...