Job Description

Job Description

  • Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues.
  • Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
  • Ability to provide timely resolution for all end-user requests and root cause analysis for issues
  • Ability to Image / Re-image Mac & Windows 11 Operating Systems.
  • Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
  • Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications.
  • Expert desktop imaging and software packaging skills.
  • Hand-on experience working with Service Now , JSM & Logmein123 Remote tool.
  • Hands-on experience with Active Directory, Exchange/Office 365, and Group Po...

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