Job Description
Job Description
Details:Provide resolution to end-user based on their problems. Respond to end-user problems based on standard procedures. Must correctly track tickets, including but not limited to entering data into the database timely and accurately. Job Requirements Details: Basic: Plus:
Vocational in IT-related courses is a plus item.Vocational in retail experience is a plus item.Excellent in oral and written English communication is a plus.Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item.Prior Software Application support (e.g. : Outlook, MS Teams, Share Point, One Drive, Cegid,XStore, iSeries etc.) and excellent IT experience.Familiarity with ticketing system, a strong advantage. (e.g.: Service Now )Bachelor's degree or above is a plus item.
Details:
Vocational in IT-related courses is a plus item.Vocational in retail experience is a plus item.Excellent in oral and written English communication is a plus.Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item.Prior Software Application support (e.g. : Outlook, MS Teams, Share Point, One Drive, Cegid,XStore, iSeries etc.) and excellent IT experience.Familiarity with ticketing system, a strong advantage. (e.g.: Service Now )Bachelor's degree or above is a plus item.
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