Job Description

Job Description
Details:
  • Provide resolution to end-user based on their problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track tickets, including but not limited to entering data into the database timely and accurately.
    • Job Requirements Details:
  • Cantonese native language level, standard Mandarin in Chinese.
  • Minimum of completed 1 year IT service desk experience. 
  • Basic English skills. (Read and Write)
  • Excellent customer service skills.
  • Able and willing to take Mandarin calls.
  • Must be willing to work in different shifts (Tiffany: Mon-Sun shift ; 8AM~9:30PM).
  • Able and willing to share and supports multiple projects.
  • Must consistently meet or exceed required performance criteria.
  • Plus:

  • Vocational in IT-related courses is a plus item.Vocational in retail experience is a plus item.Excellent in oral and written English communication is a plu...

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