Job Description
Overview
The role of the Systems Control/Tier 1 Help Desk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services residing on the NIPRNET and SIPRNET networks. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible to ensure that an effective solution is provided to the user. The Help Desk Technician shall be the POC for all local enterprise systems issues, create and/or manage trouble tickets, using the REMEDY and WOMS, monitor status and report outages to higher HQs as required. Help Desk Technicians work in a team environment on routine maintenance tasks as well as provide customers with training and solutions to more complex issues. This position also is the Systems Control technician responsible for DISA equipment and maintenance.
Responsibilitie...
The role of the Systems Control/Tier 1 Help Desk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services residing on the NIPRNET and SIPRNET networks. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Technician is responsible to ensure that an effective solution is provided to the user. The Help Desk Technician shall be the POC for all local enterprise systems issues, create and/or manage trouble tickets, using the REMEDY and WOMS, monitor status and report outages to higher HQs as required. Help Desk Technicians work in a team environment on routine maintenance tasks as well as provide customers with training and solutions to more complex issues. This position also is the Systems Control technician responsible for DISA equipment and maintenance.
Responsibilitie...
Ready to Apply?
Take the next step in your AI career. Submit your application to V2X today.
Submit Application