Job Description
Overview:
We are seeking a Helpdesk Technician to provide front‑line technical support within a Windows‑based environment. This role is responsible for resolving end‑user issues, supporting core productivity tools, and ensuring a positive customer experience across the organization. The ideal candidate has a strong foundation in Windows support, excellent communication skills, and a proactive approach to problem‑solving.
Key Responsibilities:
+ Serve as the first point of contact for technical assistance via phone, email, chat, or in person.
+ Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
+ Support Windows OS (Windows 10/11) including updates, configuration, and performance troubleshooting.
+ Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office suite troubleshooting.
+ Perform user account management tasks in Active Directory, including password resets, account ...
We are seeking a Helpdesk Technician to provide front‑line technical support within a Windows‑based environment. This role is responsible for resolving end‑user issues, supporting core productivity tools, and ensuring a positive customer experience across the organization. The ideal candidate has a strong foundation in Windows support, excellent communication skills, and a proactive approach to problem‑solving.
Key Responsibilities:
+ Serve as the first point of contact for technical assistance via phone, email, chat, or in person.
+ Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
+ Support Windows OS (Windows 10/11) including updates, configuration, and performance troubleshooting.
+ Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office suite troubleshooting.
+ Perform user account management tasks in Active Directory, including password resets, account ...
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