Helpdesk Support Representative

Helpdesk support representative help customers to resolve technical problems associated with the company's product and services, also serve as the first point of contact for customers with complaints or questions concerning company's products / services. Usually communicate with clients via phone calls, emails, viber, web chat interaction to provide step-by-step solutions effective in resolving hardware or software problems. HSR operate automated call distribution phone software to deliver remote technical services to customers, they interview and listen to clients to identify their needs and provide solutions effective in addressing their problems. And liaise with the various departments of an organization to resolve customer issues, maintain record of call transactions using computer systems and special tracking software. Escalate difficult issues to superiors for expert resolution. They also ensure compliance with standards established procedures for addressing client concerns. N...