Helpdesk Support

QUALIFICATIONS:

• Graduate of Bachelor of Science major in IT or equivalent

• Minimum of six months of experience in providing onsite support and skilled in IP, Windows, iOS

• Must have a hospitable personality, integrity, positive mind set, and good communication skills.

• Willing to work in Pasay (dayshift schedule)

RESPONSIBILITIES:

• Incident tickets (Hardware, Software, Store Operations & Networks)

• Service Now (SNOW) Platform – Centralized IT Ticketing Tool

• ISP and Vendor Coordination / Management

• Network availability monitoring

• IT Asset Management

• Site (Store) and Main Office Support – Laptop, Printer, iOS device, Network

• Provide onsite support / Site Visit in the different branches in the Philippines

• Internal IT Network Project Support

• New Store Opening Project Support