Job Description
Helpdesk Support Officer
A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
* Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
* Coordinate works with contractors and internal teams
* Prioritise and track jobs, ensuring service standards and response times are met
* Escalate delays, risks, and outstanding issues where required
* Raise purchase orders and support invoice processing and reconciliation
* Maintain accurate records and assist with reporting and data management
* Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements...
A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
* Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
* Coordinate works with contractors and internal teams
* Prioritise and track jobs, ensuring service standards and response times are met
* Escalate delays, risks, and outstanding issues where required
* Raise purchase orders and support invoice processing and reconciliation
* Maintain accurate records and assist with reporting and data management
* Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements...
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