Job Description
**Job Title:** Helpdesk Support Engineer
**Job Location:** Singapore
The Helpdesk Support Engineer provides technical assistance and support to end‑users across hardware, software, network, and application issues. This role is responsible for troubleshooting, resolving incidents, and ensuring high service availability while maintaining excellent customer service standards. The engineer works closely with IT teams to escalate issues, maintain documentation, and contribute to continuous service improvement.
**Key Responsibilities:**
**Technical Support**
· Provide Level 1 / Level 2 technical support to users via phone, email, chat, or in-person.
· Diagnose and resolve issues related to:
o Windows / macOS systems
o Hardware (laptops, desktops, printers, peripherals)
o Productivity tools (Microsoft 365, Outlook, Teams, ...
**Job Location:** Singapore
The Helpdesk Support Engineer provides technical assistance and support to end‑users across hardware, software, network, and application issues. This role is responsible for troubleshooting, resolving incidents, and ensuring high service availability while maintaining excellent customer service standards. The engineer works closely with IT teams to escalate issues, maintain documentation, and contribute to continuous service improvement.
**Key Responsibilities:**
**Technical Support**
· Provide Level 1 / Level 2 technical support to users via phone, email, chat, or in-person.
· Diagnose and resolve issues related to:
o Windows / macOS systems
o Hardware (laptops, desktops, printers, peripherals)
o Productivity tools (Microsoft 365, Outlook, Teams, ...
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