Helpdesk Support Engineer

Company description:

ATTURRA OPERATIONS PTY LTD

Job description:

What you'll be doing

As our IT Support Engineer, you will be a key member of a small IT team supporting over 1200 end users and a range of modern cloud-based systems.

Responsibilities:

• Deliver Level 1 and 2 support for users in a Microsoft environment.
• Support our SaaS business applications and working closely with vendors.

• Respond to and resolve technical support requests via phone, email, or ticketing system.

Working Conditions:

• Permanent full time
• Philippines (Remote setup)
• Night shift (US time)

What will make you successful in this role?

• Minimum 3+ years experience providing Level 1 & 2 IT support in Exchange Online, SharePoint Online, Intune, Entra, Autopilot, Microsoft Defender and Microsoft Teams.
• Experience supporting Windows 11 in an enterprise environment.
• Ability to troubleshoot b...